Reduced-Fare Transportation
Qualifying customers may receive 20% off Taxi Minnesota's regular quoted transportation price.
Transportation Assistance
Accessible Transportation & Reduced-Fare Assistance
Taxi Minnesota provides transportation options for people with disabilities, older adults, customers participating in qualifying assistance programs, and people who may need additional help finding affordable transportation.
Who We Help
Transportation designed to be easier to use
We want customers to be able to understand their transportation options without complicated transportation terminology.
Accessibility Assistance
Tell us if you have a transportation-related accommodation or communication need when submitting your request.
Community Support
Transportation requests may include employment, community programs, shelters, social-service organizations, and other support resources.
Local Transportation
Some local rides may be less than $20
For qualifying customers, local in-town transportation may be available for less than $20 in communities where Taxi Minnesota has a local driver available.
- Pickup location matters.
- Destination and trip distance matter.
- Local driver availability is required.
- Vehicle availability may affect the rate.
- Not every trip will qualify for a fare under $20.
The available transportation rate is provided before the trip is
confirmed.
Qualifying Programs
20% reduced-fare program
Customers participating in qualifying disability, waiver, community-support, senior, employment, or other eligible assistance programs may request the reduced rate.
- 20% off the regular quoted transportation rate.
- Eligibility may need to be verified.
- No membership fee to request consideration.
- Transportation remains subject to driver availability.
- Program rules may differ depending on the referring agency.
Accessibility
People with disabilities are welcome
Taxi Minnesota welcomes customers with disabilities. Tell us what transportation-related assistance you need when submitting your request.
Clear Communication
If you have difficulty reading, hearing, communicating, or completing an online transportation request, tell us what type of communication assistance you need.
Service Animals Welcome
Service animals are welcome in Taxi Minnesota vehicles in accordance with applicable law. There is no additional transportation charge for a qualified service animal.
General Non-Medical Help
Drivers may provide ordinary transportation-related help such as placing a foldable wheelchair, walker, mobility device, luggage, or other reasonable personal items into the vehicle or trunk when they can be safely handled.
Passenger Independence
Passengers enter and exit independently
Taxi Minnesota is a transportation company. We are not a medical, hands-on, or passenger-transfer transportation service.
Independent and voluntary travel
All passengers must be able to enter and exit the vehicle independently and voluntarily, of their own free will.
Drivers do not lift, carry, transfer, restrain, reposition,
physically support, steady, or otherwise physically handle
passengers.
What drivers can help with
Drivers may provide ordinary, non-medical transportation assistance with personal belongings and equipment.
- Place a foldable wheelchair in the trunk when it safely fits.
- Place a foldable transport chair in the trunk.
- Help load or unload a walker or mobility device.
- Help with luggage, bags, and personal items.
- Provide general directions and ordinary transportation help.
Wheelchair Transportation
Wheelchair-accessible vehicles are referred when needed
Taxi Minnesota does not currently operate wheelchair-accessible vehicles in-house.
Foldable mobility equipment
A customer who can independently enter and exit a standard vehicle may travel with a foldable wheelchair, foldable transport chair, walker, or similar mobility device when it can be safely stored in the vehicle.
Drivers may assist with placing the mobility device into or
removing it from the trunk. Drivers cannot physically transfer or
assist the passenger into or out of the vehicle.
Wheelchair-accessible vehicle required
If you require a wheelchair-accessible vehicle or a vehicle that allows you to remain seated in your wheelchair during transportation, tell us when submitting your request.
When appropriate and available, Taxi Minnesota may refer the
request to a provider that is appropriately licensed, certified,
or otherwise legally authorized to provide the required
transportation service in Minnesota.
Safety & Shelter Transportation
Transportation help during a difficult situation
People who need assistance reaching a shelter or community-support resource may contact Taxi Minnesota online or by email.
Transportation requests may include
- Domestic violence shelters
- Homeless shelters
- Emergency housing resources
- Community support organizations
- Social-service programs
- Other appropriate safe locations
How to ask for help
Submit a transportation request online or email Taxi Minnesota. Tell us that you are requesting transportation related to a shelter, safety concern, or community-support resource.
We will review the request and make a reasonable effort to assist
with transportation or connect you with an appropriate
transportation resource when possible.
Immediate danger or medical emergency:
Taxi Minnesota is not an emergency-response or medical transportation
provider. If you are in immediate danger or experiencing a medical
emergency, call 911 instead of waiting for a transportation request
to be reviewed.
Community Transportation
Transportation for everyday services and resources
Transportation may be requested for ordinary community needs when the requested trip is within Taxi Minnesota's service capabilities.
Employment
Transportation to work, job-training programs, and employment services may be requested.
Community Programs
Customers may request transportation to approved community programs, activities, and support organizations.
Housing & Support
Transportation may be requested to shelters, housing resources, food-support programs, and social-service organizations.
Senior Programs
Older adults may request transportation for qualifying programs and community-support services.
Disability Programs
Customers participating in disability-support programs may request ordinary commercial transportation when appropriate.
Government Services
Transportation requests may include government offices and approved public or community resources.
Minnesota Programs
Waiver and assistance-program transportation
Some Minnesota customers receive transportation support through county, waiver, disability, senior, employment, or community-support programs.
Commercial transportation
Taxi Minnesota may provide ordinary commercial transportation when the requested trip is within the transportation services we are legally authorized and operationally equipped to provide.
Minnesota DHS materials identify taxis as a type of common carrier
for certain waiver transportation purposes.
Program eligibility
Eligibility, authorization, reimbursement, and payment requirements are determined by the applicable agency or program. Taxi Minnesota does not determine whether a person qualifies for a Minnesota government benefit or waiver program.
Service Limitations
Know what transportation we provide
Please tell us what you need before transportation is confirmed.
Taxi Minnesota does not provide
- Ambulance transportation
- Emergency medical transportation
- Hands-on medical transportation
- Passenger lifting or carrying
- Passenger transfers
- Physical support or steadying of passengers
- Medical assistance during transportation
- In-house wheelchair-accessible vehicles
Passenger mobility requirement
Passengers must be able to independently and voluntarily enter and exit the assigned vehicle.
Drivers can assist with ordinary personal items and mobility
equipment, including placing a foldable wheelchair or chair in
the trunk, but drivers cannot touch, lift, transfer, steady, or
physically assist a passenger.
How It Works
Four simple steps
You do not need to understand transportation-industry terminology before asking for assistance.
1
Submit Your Request
Use the Taxi Minnesota online reservation page or email us for assistance-related transportation.
2
Tell Us What You Need
Give us your pickup, destination, date, time, passenger count, and relevant transportation needs.
3
We Review Availability
We determine whether an appropriate driver and vehicle are available and whether the trip fits our service capabilities.
4
Receive Trip Information
If we can provide the trip, you receive the applicable transportation information and rate before confirmation.
Case Managers & Organizations
Community organizations may refer customers
Case managers, care coordinators, social workers, shelters, disability organizations, senior-service organizations, government agencies, and community organizations may direct eligible individuals to Taxi Minnesota for transportation inquiries.
- Transportation remains subject to driver availability.
- Vehicle availability may affect whether a trip can be accepted.
- Geographic coverage varies by location.
- Discount eligibility may need to be verified.
- Applicable Minnesota transportation requirements still apply.
- Passengers must be able to independently enter and exit the vehicle.
- Taxi Minnesota does not provide hands-on passenger transfers or medical assistance.
Need Transportation?
Tell us where you are and where you need to go.
Include the transportation assistance you need. We will determine whether Taxi Minnesota can provide the trip or whether another type of legally authorized transportation provider is required.