Payment Before Dispatch
All confirmed reservations require payment before a driver is dispatched unless a written company account agreement states otherwise.
Frequently Asked Questions
Ride policies, lost items, vehicle care, and FAQs
Review common Taxi Minnesota questions before reserving transportation, including payment, dispatch, car seats, wait time, passenger conduct, cleanup charges, damage responsibility, lost property, and long-distance trip policies.
Policies for scheduled transportation
Reservation Basics
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Before your driver is dispatched
Taxi Minnesota focuses on scheduled and advance transportation. Pricing, pickup availability, and the expected dispatch window are reviewed before a reservation is confirmed.
Advance Scheduling
Long-distance, airport, rural, medical, and early-morning trips should be reserved in advance whenever possible.
Pickup Windows
Quoted pickup times are estimates based on driver location, traffic, weather, road conditions, and current availability.
Correct Trip Details
Customers are responsible for providing the correct pickup address, destination, passenger count, luggage, and special needs.
Lost & Found
Items left inside a vehicle
Contact the office or service team connected with your reservation as soon as possible. Taxi Minnesota is not responsible for personal property left in a vehicle, but a reasonable effort may be made to locate the item and coordinate its return.
Yes. If a driver must travel to return an item, the customer is responsible for the full travel fee for the return trip. The amount is based on the driver’s location, distance, time, tolls, parking, and any other applicable travel costs.
When mailing is available, the customer is responsible for the full postage or shipping cost, an additional mailing administration charge equal to 20% of the shipping cost, and a separate handling or travel fee for the trip to the post office or shipping location. Payment is required before the item is mailed.
Storage time may vary by regional office and item type. Perishable, unsafe, illegal, or unsanitary items may be discarded immediately. Unclaimed property may be disposed of after the applicable holding period.
Vehicle Rules
Smoking, cleanup, damage, and passenger conduct
No. Smoking, vaping, marijuana use, or any similar activity is prohibited in every vehicle. A smoking or odor-remediation charge is normally $250 and may be higher when professional cleaning, deodorizing, or vehicle downtime is required.
The customer is responsible for all cleaning, sanitation, deodorizing, detailing, and vehicle downtime caused by vomiting, bodily fluids, food, drinks, mud, or other excessive messes. The final charge depends on the severity and the professional cleaning required.
The customer is responsible for damage caused by the customer, passengers, children, pets, luggage, mobility equipment, or personal property. Charges may include repair, replacement, cleaning, towing, loss of use, and related administrative costs.
Yes. Service may be refused or terminated for threats, violence, harassment, illegal activity, unsafe behavior, open alcohol where prohibited, smoking, excessive intoxication, damage risk, or failure to follow driver instructions. No refund is guaranteed when a trip ends because of passenger misconduct.
Children & Car Seats
Car seats may be available for an additional charge.
Car seats must be requested before the reservation is confirmed. Availability is limited and may vary by vehicle, region, child size, and reservation time.
- Advance request required
- Additional charge applies
- Availability is not guaranteed
- Correct child size must be provided
- Guardian remains responsible for proper use
- Customer may provide an approved seat
Long-Distance Transportation
General trip terms
No. Pricing may include mileage, estimated travel time, driver travel to the pickup, tolls, parking, airport or facility fees, overnight requirements, wait time, vehicle type, luggage, road conditions, and return positioning.
The approved fare covers the trip details provided at booking. Additional stops, address changes, extended waiting, route changes, extra passengers, excess luggage, cleaning, tolls, parking, or other added services may result in additional charges.
Taxi Minnesota is not responsible for delays caused by weather, traffic, construction, road closures, crashes, law-enforcement activity, mechanical emergencies, flight changes, or other circumstances outside the company’s reasonable control.
Wait-time billing may begin after the included grace period or at the confirmed pickup time when the customer is not ready. Additional waiting must be paid before the trip continues when requested by dispatch.
Only stops listed in the confirmed reservation are included. Unscheduled stops are subject to driver approval, added mileage, added wait time, and additional payment.
Customers must disclose the number and size of bags, mobility devices, sports equipment, or oversized items before booking. A larger vehicle or additional vehicle may be required when the reserved vehicle cannot safely carry everything.
Pets must be disclosed in advance and may require a carrier, protective covering, cleaning deposit, or additional fee. Legitimate service animals are handled in accordance with applicable law.
Cancellation and refund eligibility depend on the reservation type, notice provided, driver assignment, driver travel already completed, and any nonrefundable dispatch or processing charges. Once a driver has been dispatched or has begun traveling toward the pickup, some or all of the payment may be nonrefundable.
The driver may select a safer or more practical route because of traffic, weather, road closures, vehicle restrictions, or current conditions. Exact arrival times are not guaranteed.
Before You Reserve
Tell us everything needed for the trip.
Provide the correct addresses, passenger count, luggage, car-seat request, special equipment, stops, schedule, and contact information before payment so the appropriate vehicle and fare can be confirmed.